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Frequently asked questions

We’ve gathered some of the most common questions our customers ask. If you can’t find your answer here, feel free to contact us anytime at sunnyjain75@gmail.com

💎 1. Are all your perfumes authentic?

Absolutely. At FragranceFocus, we guarantee 100% authentic fragrances — sourced directly from trusted suppliers and brands. We do not sell imitations or replicas.

🌸 2. How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Delivery takes 3–7 business days for standard shipping and 1–3 business days for express delivery (U.S. only)

🚚 3. Do you ship internationally?

Currently, we ship within the United States only. We plan to expand international shipping soon — stay tuned by subscribing to our newsletter for updates.

🧴 4. Can I return or exchange a perfume?

For hygiene and safety reasons, opened products cannot be returned. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we’ll make it right.

💳 5. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Shopify Payments — all transactions are encrypted and secure.

🎁 6. Do you offer gift wrapping or special packaging?

Yes! Many of our products come in premium packaging, perfect for gifting. You can also leave a gift note at checkout.

✨ 7. How can I find the right fragrance for me?

Each perfume includes detailed scent notes and descriptions to help you choose. You can also explore by collection — For Her, For Him, or Unisex — to find your perfect match.